Over the years I've made it a habit to request feedback, in writing, from my clients as to how they feel I performed. Following are some of my past clients responses to this request. If you would like more information, references or additional feedback samples do not hesitate to call. I can be reached easiest at 503.869.4744.
Hi Tom, Just wanted to thank you for your professional efforts to successfully sell my Tigard home.
I tried unsuccessfully to sell the house via “for sale my owner”. Then I tried unsuccessfully to list the house with discount broker for a flat rate commission. My third attempt was to list the house with a full service broker but that also failed. Tom called and spoke to me on the phone after my listing expired. He took the time to analyze my past efforts and identify weaknesses and suggested how I could improve my marketing. After talking to Tom I felt he deserved the opportunity to list my home for sale. Tom earned the right to my business. Tom was willing to listen to my thoughts and ideas and work together to market the house. Tom kept me in the loop and did everything that he had agreed to do. He gave me weekly status calls and informed me when the house was going to be shown by other realtors. He provided me with feedback from buyers agents that had shown the home. The house went pending after about 15 days from signing the listing agreement. I would recommend Tom to anyone interested in a professional and honest broker. Don Z.
"Tom is one of the most forthright, professional realtors I have encountered in the buying and selling of three homes in Portland. He is of the highest integrity, very knowledgeable, and rarer still perhaps, very kind. It is important to note that I have never bought or sold a home with Tom outright. He represented the buyers of a home I sold and advised us on upgrades and sale-ability of my second home. Even so, in each encounter, he provided me with excellent information, maintained respectful and open communication, and was very responsive. I will also add that as a woman, I have occasionally encountered male realtors who indicated that they felt the process overall may be too complicated for me. Tom is never patronizing or makes assumptions about one's ability to engage fully in the process, but will provide as much or little detail as you need. I strongly recommend him should you be looking to buy or sell a home." Diane D.
"In light of our family situation, we really appreciated the fact that you didn't high-pressure us into putting the house on the market before we could get it cleaned up a little. We also admired the stance you took with regard to the 'as-is' condition of the sale. Don't change a thing, your open and honest approach, coupled with your friendly demeanor; make you a seller's dream when it comes to representing a seller's best interests." Geraldine & Sandy
"I felt that Tom's concern for our best interest was top-of-the-list. We have never met an agent where I felt this was true or that I sensed this. Tom, just keep on being you. Thank you for 'watching out' for our interests." Jerry & Corrine S.
"Tom is the consummate professional. He returned every phone call and email. He answered every question beyond satisfaction. He brought papers to us personally, after hours. He attended the buyer's inspection at 7:00am on a Sunday morning, when we were out of town. He communicated with the buyer's representative, loan company and the title company on a regular basis and it was a nice surprise when I, traveling alone from Canada to Portland to sign closing documents, found Tom, waiting in the lobby to answer any questions or assist, if needed, while I signed." Shawn A.
"I think what has always impressed me the most, is the way you make your client feel they are your only client. You're able to involve yourself personally without any loss of professionalism. You are a man of your word with high integrity." Jodene S.
"The home selling experience with you went well. You were available to help whenever we needed advice. When the home sold, the closing was quick and professionally executed." Mike & Joanne P.
"The detailed package of information providing recent sales histories on places in and around our neighborhood was a big selling point. Tom, your overall follow through and advice were most important. No magic wand here, just good basics." Jim & Lorraine U.
"We felt Tom went out of his way not only to show us a wide variety of homes in our price range but also kept in close contact and helped us tremendously through the entire loan process." Jennifer R.
"You provided all the info we requested quickly and efficiently. You thoroughly researched a price range recommendation. The entire process seemed fast and smooth. You went above and beyond expectations and did a fabulous job for us. We felt you were personable and professional and had all the qualities that made for a successful experience." Jeri & Thomas
"Thanks again Tom for all your help. It was a very big move for us to take, living in the same home for 31 ½ years, and then to move. But you made it very easy for us." Roger & Phyllis
"The house sold quickly and Tom kept everything moving very smoothly. Tom contacted and set up the appointment for house cleaners to come and totally clean the house. That was extremely helpful. My Dad has dementia and Tom was not only very patient but very comforting and helpful to dad." Margo
"Tom, I wanted to take a moment and thank you for your expertise in the sale of our home. From the moment that you walked into our home, you wanted to understand our needs. You provided us with accurate information so we could make the best decision in meeting our needs. Gezelle and I were astounded as you showed us that for six months we had been missing the best market for the sale of our home. It was an easy decision to remove our listing from the FSBO and list with you. Also, we appreciated your caring professionalism. Many people can be professional in their occupation but you brought a dimension not commonly seen. You cared about our needs and wanted to help us the best way you could. From the listing of our home to the taking care of all the details so we could move to Alaska while our home was going through the closing process. We never worried because we knew we had an agent representing us who cared about us." Tom & Gezelle L.
"It (my transaction) went so smoothly and you were right there and kept me fully informed all along the way. I know you had other appointments on the day we signed the final papers but you managed to be there and I really appreciated that." Lorraine P.
"A huge obstacle surfaced (the owner would not sign the final escrow papers). Tom Stubbs remained extremely professional and helpful. He left no stone unturned to get the transaction closed. Throughout, Tom always communicated with me about what he was doing." De L.
"Not only did it go very well, it was a personal transformation. You became a counselor as well and helped us see new perspectives to cross the obstacles as they continued to appear. You gave us the time to explore the houses and our concerns without pushing, yet you prodded us as needed to make it happen." Tim G. & Cynthia S.
"You were very easy to work with - communicating well at all times with understanding and compassion." Leslie C.
"The help, advice and attention you gave to our friend Lorraine was so like you and the special way you conduct you business. You set the bar very high for others in your field." Bill & Kate W.
"I am very pleased and grateful to you for selling a rental during a difficult market. You helped tremendously by coordinating with my tenants to show the properties. You are a true professional. During negotiations, your tact was very effective." Jackie F.
"We had been thinking of selling our home and buying another one with more room, more amenities. One of Tom's mailers hit our mailbox and urged by no other reason than the timing was about right and he assured us in print that there was no obligation, we replied (by mailing the reply card). Within a few days, Tom called. A little gun-shy of aggressive REALTORS, we agreed to meet Tom. With Tom, there's no fixed-smile pretence, no false hype - now, that's refreshing. Tom gives you all his attention, all the information you need, always calls back right away, is never late for any appointment. He is always truthfully candid, and you become aware very early in the relationship that he genuinely cares about helping you and your family sell your home and/or finding you another. Word of mouth is a powerful tool. We have the utmost regard and respect for Tom Stubbs and his office. Given a planeload of his cards and the means, we'd dump them over the entire neighborhood." David & Stephanie M.
"The transaction went very smooth! Tom Stubbs did an outstanding job. His care and consideration during the process was 1st class. Tom made himself available, was on time with his service and has a great touch when representing both buyer and seller. Tom took care of all the issues and did quickly and in the best interests of both parties." John & Stacey G.
"You were always available and the extra effort you did with the carpet cleaners and the garage door opener were greatly appreciated." Richard & Patty S.
"Thanks again for taking care of the sale of my home in such a worry-free way. I shall highly recommend you to anyone looking for a great real estate agent." Jean K.
"Tom explained each transaction so that I understood and knew what was happening. Tom got me more money than I expected. He is honest and cares about others. He is tops in my book, thank you Tom." Tomilee S.
"Tom kept us informed on all the details, etc. as often as possible." Mike & June P.
"I admire your enterprising personality and know you will continue to be tops in your endeavors. You kept me informed step by step how the transaction was progressing." Pat
"Bill and I want to thank you so very much for the time and effort you spent selling our home. We certainly appreciated the fact that you were always available to address our concerns. Also, it was helpful that you had the time to lead us through the labyrinth commonly referred to as 'closing'. Thanks for a job well done." Bill & Vancie F.
"Honestly it was a perfect transaction from the very first day of meeting Tom Stubbs. I've never met anyone that followed through with everything as well as he did. Mr. Stubbs called me at my home in Woodland Hills , California and followed with every detail on the escrow papers so we understood a lot better. He explained everything clearly and made it much easier for both my husband and me." Al & Kay N.
"It was nice that you could break things down so straight forwardly. Thanks for following through with the removal of the axel (which was left by the seller)." Mike & Kristy
"Thanks for a great job!! Well Done!! When it came down to the final days, Tom made sure that all parties involved closed on the expected days to avoid any miss-haps on moving schedules." Diane & Roy
"Tom, I just wanted to thank you for finding this place for me and the great help you were in selling my other place. I really appreciate it. I think you went over and above the call of duty." Pat R.
"Tom, being our third REALTOR, did a great job of bringing us calm and relief. He set up our RMLS (printout) just as he said he would. He was always on time. He came fully prepared with his marketing package. He explained how the RMLS should be set up, something our first two REALTORS failed (to do). Tom met us at the title company, we did not expect this, he was there for moral support and to help answer questions we might have had. He also helped answer questions about our purchase in Southern Oregon , and he stayed with us for both closings. Tom came into a very emotional experience with us because of our past two very poor experiences with other REALTORS. He is really giving his clients a great deal and doing an excellent job." James & Tammy J.
"Everything went well, we were pleased. The fact that you listened to what we were saying and kept in touch was just excellent. It was what we needed." Bryant & Kathleen
"We both agree, Tom, that you did a fine job. Thank you for all your assistance." Catherine & Bill
"The transaction went very smoothly. You made sure I had enough flyers, made suggestions how to photograph my home for advertising, told other REALTORS about my home, made arrangements for home repairs to be done and kept in touch by phone with continual updates." Kay F.
"We were never out of fliers. Tom was at our house immediately if needed for anything." Wade & Trish
"I am very pleased with the ease and/or 'smoothness' of the sales transaction. Start to finish in 30 days. After seeing my home, you established an agreed upon selling price, and effected a sale within three days. AMAZING! You prepared me in advance for each step of the transaction." Bill S.
"Tom Stubbs served as our REALTOR this year. Tom not only sold our first house when we moved out of town, but promptly found us our second home when we returned to Portland unexpectedly. Tom has his finger on the pulse of the real estate market and priced our first house to sell as well as found us an excellent deal on our next purchase. Tom's attention to our need for information, frequent communication and ability to explain all of the information made our transaction free of anxiety and fear of the unknown. Tom made us feel like his top priority even though he had many other clients. We recommend Tom to all our friends and relatives who are buying or selling because he served our needs in such an outstanding manner." Paul & Wendy S.
"Thank you so much for all of your hard work! I know it wasn't easy but you found us the right home and didn't let us settle for less. You're a great real estate agent and an even better friend." Ed, Jennifer & Kids.
"We were very pleased with the sale and procedures carried out by Tom Stubbs, (it was) very smooth and professional. Tom did all that was needed, in a very short period, to our satisfaction. Tom made my husband feel comfortable as his hand writing has decreased due to his medical condition." Ed & Doris D.
"Our transaction went great once we were able to change REALTORS and found you. Then it was smooth sailing. We knew everything would be taken care of and it was. We were always pretty up to date with how things were going and knew that we didn't have to always be the one making the call to check on things. Keep it up." Christopher & Jade T.